Refund & Returns Policy
We get it — sometimes things don’t work out.
At AMALÉ ACTIVE, we want you to feel confident in your purchase. If something isn't quite right, we offer returns on eligible items within 15 days of receiving your order.
Return Conditions
To be eligible for a change-of-mind return:
- Your return must be lodged through our Returns Portal within 15 days of receiving your order.
- Items must be returned within the timeframe provided by our Returns Portal.
- Items must be unused, unwashed and in original condition.
- Items must be free from odours, makeup, marks, stains, signs of wear or damage, and pet or human hair.
- All original tags must remain attached.
- Items must be returned in suitable packaging to prevent damage during transit.
Returns that do not meet these conditions may be refused or returned to the customer.
What can't be returned?
For change-of-mind returns, we cannot accept:
- Items that have been worn, washed or damaged
- Items showing signs of use, including makeup, stains, odours or hair
- Items returned outside the applicable return window
- Gift cards
Sale and promotional items may be eligible for return unless otherwise stated on the product page or at the time of purchase.
Nothing in this policy limits your rights under the Australian Consumer Law. Faulty, defective, unsafe or incorrectly described products may be entitled to a remedy regardless of whether the item was purchased on sale.
How to return your item
- Lodge your return through our Returns Portal within the applicable return window.
- Repackage your item securely and ensure it is protected during transit.
- Send your return using your preferred courier.
- Once your return arrives, we'll inspect the item.
- If approved, your refund or store credit will be processed within 5–7 business days.
Please note: Return postage for change-of-mind returns is the responsibility of the customer.
If your item is faulty, damaged or incorrect, please contact us before returning it so we can assist with the appropriate return process.
Refunds
Approved refunds will be issued to your original payment method.
Original shipping fees are generally non-refundable for change-of-mind returns.
Where a product is faulty, defective, incorrect or otherwise covered by your rights under the Australian Consumer Law, we will provide the appropriate remedy and cover reasonable return costs where required.
Please allow additional time for your bank or payment provider to process the refund once it has been issued.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size, colour or style, please return your original item and place a new order.
If you believe you have received a faulty or incorrect item, please contact us before placing a replacement order.
Faulty or Incorrect Items
Received something that isn't quite right? We're sorry.
Please contact us as soon as possible at hello@amaleactive.com, including:
- Your order number
- A description of the issue
- Clear photos showing the fault or incorrect item
We'll assess the issue and work with you to provide an appropriate resolution.
Your rights under the Australian Consumer Law are not affected by this policy.
Important Information
AMALÉ ACTIVE reserves the right to assess returned items before approving a change-of-mind refund.
We may refuse a change-of-mind return where the item does not meet the conditions outlined above.
This policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
Still need help?
We're here to help.
Email: hello@amaleactive.com
